This privacy statement discloses the privacy practices for W&R Inc. t/a Cairo Wine & Liquor or DCWineGuy.com. W&R Inc. promotes the use of fair information practices. Because W&R Inc. is committed to your privacy, we have agreed to disclose our information practices.
INFORMATION COLLECTION AND USE
W& R inc. is the sole owner of the information collected on this site. W&R Inc. will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. W&R Inc. collects information from our users at several different points on the web site.
Information is requested from the user as part of a sales order, membership, or registration. Here a user must provide contact information (like name, shipping address, email, and phone number) and financial information (like credit card number, expiration date, cv2). This information is used for billing purposes and to fill user's order. If W&R Inc. has trouble processing an order, this contact information maybe used to get in touch with the user. All user information is obtained via a secure method.
Processing Policies – Orders will be processed in a timely manner and only during working hours. Orders placed after 3pm Monday through Saturday and any time on Sunday will not be processed until the following business day.
Delivery/Pick-Up Policies – In store pick up is available at no additional cost. When picking up your order at our store, you must show photo identification proving you are the person who placed the order on the website. You must also provide legal proof that you are over 21 years of age.
We offer free delivery throughout the Washington DC area. There is a $50.00 minimum on all deliveries.
Most deliveries can be made within 3 business days. Upon completion of order, you will be emailed within 48 hours with an approximate delivery time. Customer has the option of requesting delivery ASAP or on a specific date. If a delivery must be made during a specific window of time during the day, please specify in the “Special Instructions” section upon checkout. We will attempt to fulfill such requests but they are not guaranteed. Orders placed after 3pm, will not be processed until the following business day. No deliveries will be made on Sundays, as our office is closed.
We will only wait 15 minutes for deliveries. After this waiting period, we will proceed to our next destination and the customer will be charged a delivery fee. If a second attempt at delivery is made, another delivery fee may apply. We cannot guarantee a second delivery attempt will be made the same day.
When delivering your product, the driver must ensure that the recipient is 21 years of age. Proof of age will be required at time of delivery. Requests such as “leave at front door” will be ignored. If your order comes back due to the inability to provide legal proof of age, a penalty of $19.99 will be charged.
The willful misrepresentation of your age or the age of the recipient is a crime, and if you willfully misrepresent your age or the age of the recipient, we will cooperate with authorities to prosecute you to the fullest extent of the law.
We reserve the right to deny any delivery at the manager’s discretion.
All purchases are subject to applicable sales tax.
Refund Policies – Refunds will only be issued within 30 days of purchase on items that are returned in the same condition they were delivered in. This means that the merchandise is unopened, the label is intact, etc. If for any reason, our distributor refuses the merchandise or charges any restocking fee, that cost will be passed along to the customer.
Return Policies – If W&R inc. ships you the incorrect order, we will pick up the order and replace it with the correct merchandise, or make you an offer. If merchandise is being returned for any other reason, the customer is responsible for returning the merchandise to our store, located at 1618 17th Street, NW, Washington, DC 20009. No returns will be accepted after 30 days.
Cancellation Policies – Cancellation requests must be submitted by email 24 hours prior to your delivery date/time.
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, they may still use the site. The only drawback to this is that the user will be limited in some areas of our site.
This web site contains links to other sites. Please be aware that W&R Inc. is not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
NOTIFICATION OF CHANGES
CORRECTING / UPDATING INFORMATION
If information changes (such as product name, prices, or quantity or if no longer available) from W&R Inc., we will endeavor to correct, update or remove that data from our website.
Any questions, comments, or disputes please contact:
1618 17th Street,
Washington, DC 20009
Phone (202) 387-1500
Fax (202) 387-2337